Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of the Planbridge HQ platform, websites, and related services (collectively, the “Service”) provided by Planbridge HQ (“Planbridge,” “we,” “us,” or “our”). By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you are accepting these Terms on behalf of an organization, you represent that you are authorized to bind that organization.

1. The Service

Planbridge is a project delivery and status reporting platform that helps teams plan work, assign members, collect recurring progress updates, and visualize delivery risk and workload. Features include project and goal tracking, team management, timeline views, cadence-driven status reports, and integrations with third-party services such as Slack, email, and Google authentication.

2. Accounts and Organizations

• You must provide accurate information when creating an account and keep it up to date.
• You are responsible for safeguarding your credentials and for all activity that occurs under your account.
• Organization administrators are responsible for inviting members, assigning roles, and managing access within their workspace.

3. Free Trial and Subscriptions

New organizations may start a free trial for thirty (30) days without providing payment information. During the trial you have access to the features of the selected plan. At the end of the trial, you may subscribe to a paid plan to continue using those features; otherwise your workspace may be placed in a read-only or restricted state.

Subscription fees, billing cycles, and included usage limits are described in your workspace billing settings and in the order confirmation you receive. Fees are charged in advance on a recurring basis until the subscription is cancelled. Taxes may be added where applicable.

4. Cancellation and Refunds

You may cancel your subscription at any time from your workspace settings. Cancellation takes effect at the end of the current billing period and you retain access to paid features until that date. Unless required by law, fees already paid are non-refundable. If you are charged by mistake or are otherwise dissatisfied within the first thirty (30) days of a new paid subscription, contact us and we will work with you in good faith to issue a pro-rated refund.

5. Acceptable Use

You agree not to:

• Use the Service in any way that violates applicable laws or infringes the rights of others.
• Upload or transmit content that is unlawful, harassing, defamatory, or that contains malware or other harmful code.
• Reverse engineer, probe, scan, or test the vulnerability of the Service, or interfere with the integrity or performance of the Service.
• Resell, sublicense, or provide the Service to third parties without our written consent.
• Use the Service to build a competing product or to train machine learning models using our content or structure.

6. Your Content

You retain ownership of the projects, goals, status reports, files, and other content you and your organization members submit to the Service (“Customer Content”). You grant Planbridge a worldwide, non-exclusive, royalty-free license to host, process, transmit, and display Customer Content solely to operate and improve the Service for you, and to provide the features you request (including cross-member visibility within your organization, Slack and email delivery, and backups).

You are responsible for the accuracy, legality, and appropriateness of Customer Content and for obtaining any necessary consents from your team members before submitting information about them.

7. Intellectual Property

The Service, including its software, design, trademarks, and documentation, is owned by Planbridge and its licensors and is protected by intellectual property laws. No rights are granted to you other than the limited right to use the Service in accordance with these Terms.

8. Third-Party Services

The Service integrates with third-party providers (for example, Google for single sign-on, Resend for email delivery, Slack for notifications, and Convex for managed backend infrastructure). Your use of those services is governed by the respective third-party terms. Planbridge is not responsible for the availability or actions of third-party services.

9. Confidentiality

Each party will protect the other's non-public information disclosed in connection with the Service using at least the same degree of care it uses for its own confidential information, and in no event less than reasonable care. Confidential information does not include information that is public, independently developed, or rightfully received from a third party.

10. Disclaimers

The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, Planbridge disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free, or that any data will be preserved without loss.

11. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, consequential, special, or punitive damages, or for lost profits, revenue, or data. Each party's aggregate liability arising out of or relating to these Terms will not exceed the amounts paid by you to Planbridge for the Service in the one (1) month preceding the event giving rise to the claim.

12. Indemnification

You will defend and indemnify Planbridge from third-party claims arising out of your Customer Content, your use of the Service in violation of these Terms, or your violation of applicable law, and will pay damages finally awarded or agreed in settlement.

13. Term and Termination

These Terms apply while you have an account with us. Either party may terminate for material breach that is not cured within thirty (30) days of notice. We may suspend or terminate access immediately if your use of the Service poses a security, legal, or operational risk. Upon termination, your right to use the Service ends and we may delete Customer Content after a reasonable wind-down period.

14. Changes to the Service or Terms

We may update the Service and these Terms from time to time. The “Effective” date at the top of this page indicates when the current version was published. You are responsible for reviewing this page periodically for changes, and continued use of the Service after the effective date of updated Terms constitutes acceptance.

15. Governing Law and Disputes

These Terms are governed by the laws of the jurisdiction in which Planbridge is established, without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the courts located in that jurisdiction for any dispute not subject to mandatory arbitration or small-claims procedures.

16. Contact

Questions about these Terms can be sent to legal@planbridgehq.com.